Quality management is a way of ensuring that standards are high throughout your whole organization, and the quality has to start with your own management.
To build a quality organization, your management must oversee improvement in standards as well as implement change where necessary.
The idea of a quality management theory is to continuously improve every single process in the organization. However, the quality management system must start at the top, as the term suggests. Therefore, good leadership in quality management is essential.
The quality management procedures must not be misplaced – the organization should not fall into the trap of doing the right things for the wrong purpose, because even if quality and improvement is achieved in the wrong areas, little good will result.
True quality management means paying constant attention to the continuous, measured improvement of all the processes – and that means service as well as manufacture. As good customer service and satisfaction are among the main objectives, suitable response to customer feedback is essential.
Managers must lead the improvement in more senses than one, as management is itself a service.
For more on quality management, see the articles below.
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Submitted by Edward de Bono on Tue, 2008-03-04 12:01
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Quality: The small business and Total Quality Management - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Quality Standards: Improving management skills - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Total Quality: TQM, BPR and successful management - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Teamwork: The natural way to total quality - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Quality Leadership: Sending out the right messages to the team - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Credibility: Overcoming the credibility gap with realistic assessment - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Business Revolution Success: Be a winner in the Business Revolution - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Unconventional Management: Sticking to the rules doesn't always make sense so unconventional management has its virtues - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Edward de Bono on Sat, 2006-07-08 21:18
Change in Management Thinking: How to change the way people are thinking in management - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Mon, 2005-08-08 17:21
Japanese Management: Business strategy lessons for the West - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Mon, 2005-08-08 17:02
Quality Managers: The task of appointing a successor - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Fri, 2005-04-08 11:16
Kaizen: The art of continuous improvement - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Wed, 2004-12-01 08:48
Management Models: When looking for suitable management models you need the best of both worlds - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Mon, 2003-11-10 13:29
Gemba - Five Golden Rules of Gemba by Robert Heller at Thinking Managers
Submitted by Edward de Bono on Mon, 2003-11-10 12:55
Openness and problem solving by Edward de Bono at Thinking Managers
Submitted by Robert Heller on Sun, 2003-01-12 21:41
First rule of successful business strategy: Get a business strategy - Thinking Managers by Edward de Bono and Robert Heller
