Contemporary art from Flowers Galleries

Total Quality Management

FREE DOWNLOAD: Strategy Surgery 2013

How to Create and Implement a Killer Business Strategy


We will not pass on your email address

Total Quality Management, or TQM, is the process of instilling quality throughout an organisation and its business processes.

The system aims at achieving success and customer satisfaction through embedding an awareness of quality throughout a business, through planning and feedback.

For the Total Quality Management model to work, everyone in the organisation has to get involved. The theory is to work towards using the best possible processes to offer the best possible products to produce the best possible customer satisfaction.

Of course, perfection is an impossible goal, but working on a basis of continuous improvement can have a significant impact. However, ‘continuous’ must mean just that – TQM requires commitment over many years and should not be treated as just a fad.

 

For more Total Quality Management articles see below.


Syndicate content

Custom Search

RSS

Syndicate content

Most popular

Latest content

User login