What is Total Quality Management?
Total Quality Management, or TQM, is the process of instilling quality throughout an organization and its business processes.
The system aims at achieving success and customer satisfaction through embedding an awareness of quality all the way through a business, through planning and feedback.
Many businesses now believe the only route forward is Total Quality Management. There are giant organizations who now insist on their suppliers providing examples of Total Quality Management certifications, such as BS5750.
Many organizations that employ a system of Total Quality Management in human resources, etc, are large companies but there is no reason why Total Quality Management theory shouldn’t work in smaller businesses as well.
For the Total Quality Management model to work, everyone in the organization has to get involved. The theory is to work towards using the best possible processes to offer the best possible products to produce the best possible customer satisfaction.
Of course, perfection is an impossible goal, but working on a basis of continuous improvement can mean that the impact of Total Quality Management is immense. However, ‘continuous’ must mean just that – TQM requires commitment over many years and should not be treated as just a fad.
For more Total Quality Management articles see below.
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Quality: The small business and Total Quality Management - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Total Quality: TQM, BPR and successful management - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Non-management: Leading by example and total quality - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Teamwork: The natural way to total quality - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Credibility: Overcoming the credibility gap with realistic assessment - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Start-Ups: Total Quality Management and the start-up principle - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Business Revolution Success: Be a winner in the Business Revolution - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
People Management: Treat your employees the right way and get more power from the people - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Management Policy: Examining some of the Big Ideas of management policy in modern business - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Managing in Boomtime: Use the opportunity of managing in boomtime to build for consistent success in the future - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Business Renewal: Finding the right business renewal formula to take your company forward - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Employees and Customers: In the quest for customer satisfaction, the link between employees and customers is key - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Avoiding Business Disaster: Watch out for the icebergs ahead and be prepared for disruptive change - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Management Training: Make your business its own corporate academy for management training and improvement - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Learning Management: Educate yourself and start learning management from within your own business - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Edward de Bono on Sat, 2006-07-08 21:18
Business Evolution: Small 'permissible' changes can foster a culture of creativity - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Sustained Business Success: There's nothing inevitable about the corporate success cycle - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Tue, 2005-11-08 18:07
Human Resource Policy: The role of HR professionals - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Mon, 2005-08-08 17:21
Japanese Management: Business strategy lessons for the West - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Fri, 2005-04-08 16:03
Management Systems: Which guru do you put your trust in? - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Fri, 2005-04-08 11:16
Kaizen: The art of continuous improvement - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Wed, 2004-12-01 08:48
Management Models: When looking for suitable management models you need the best of both worlds - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Wed, 2004-09-01 13:01
Business Reputations: How self-congratulation can destroy reputations and your business - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Wed, 2004-09-01 10:40
Fusion Management: East meets West as Fusion Management rings the changes in business - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Mon, 2003-11-10 13:29
Gemba - Five Golden Rules of Gemba by Robert Heller at Thinking Managers
