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Sears Management

Submitted by Administrator on Thu, 2006-07-06 13:58.

The following articles refer to Sears and Sears management. Use them to learn from the past of Sears and the present of Sears to build a succesful future for you and your own organisation.


Business continuity - avoiding decline

Personnel Management: Get human resource management right and customers will follow

Customer Strategy: Develop your customer strategy by listening to the customers

Satisfying Customers: Achieving customer satisfaction for stronger business

Employees and Customers: In the quest for customer satisfaction, the link between employees and customers is key

Management Myths: Exploring and exploding some of the common management myths abounding the corporate community

Customer Satisfaction: Develop your strategy for achieving customer satisfaction and sustaining it

Sustained Business Success: There's nothing inevitable about the corporate success cycle

Changing the scenario: Businesses should plan for multiple scenarios

Define Leadership: You need a clear answer to the question 'who's in charge here?'

Internet Based Business: The reality is that the world wide web is still growing

Retail: Rebirth of the chain stores

Customers: As the power of the consumer grows, customer satisfaction is more important than ever

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