Susan Fournier is an associate professor at Boston University School of Management.
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Submitted by Robert Heller on Sat, 2006-07-08 21:18
Satisfying Customers: Achieving customer satisfaction for stronger business - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Sat, 2006-07-08 21:18
Employees and Customers: In the quest for customer satisfaction, the link between employees and customers is key - Thinking Managers by Edward de Bono and Robert Heller
Submitted by Robert Heller on Tue, 2005-02-08 14:22
Customers: As the power of the consumer grows, customer satisfaction is more important than ever - Thinking Managers by Edward de Bono and Robert Heller
